Help Center

* Items are considered special orders if they are not normally stocked items. For example, if an item needs to be ordered from Japan, or an item is made to order.Please contact us if you would like to inquire about making an order.Special orders may require a deposit.No returns, cancellations, or refunds allowed on special orders. NO EXCEPTIONS.Shipping destinations:We ship both locally and worldwide.Shipping times:Local orders take 10 business days to be delivered to you and we ship within 4 business days.International orders please contact us directly as freight can be delayed in portsShipping time might vary depending on location, shipment method and other factors.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• Internation and large order, wire transfers are available with inquiry.

Note that additional exchange fee may apply if your currency is other than US dollars.

Please inspect items immediately when received. Read conditions below carefully before inquiring about returns and exchanges.

Returns:

• All returns are subject to a 20% re-stocking fee. The restocking fee covers the cost of our order processing and restocking process. If you wish to retain store credit, the restocking fee may be waived. Please inquire for details.
• Items you wish to return MUST be approved prior to your return. Contact us for a RAN# (Return Authorization Number) and specify your reason for return. All return inquiries must be sent to us within 14 days of receiving your order.

• Approved Returns MUST be sent back to us within 30 days of receiving your RAN#.
• Returned items must be in brand new condition.
• Shipping, handling, and transaction fees are non-refundable.
• No returns, cancellations, or refunds are allowed on special order items.
• Once items have been returned to us, and the condition has been inspected and approved, a refund will be issued. Approved refunds are issued within 2-3 days.

Exchanges:

• Please contact us if inquiring about an exchange.
• Exchanges are subject to second shipping charges unless there was a mistake made on the order. If a mistake was made by Mastermind North America, we will provide a return shipping label for you to use to make the exchange as seamless as possible.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". 

Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 10 business days. *Special order items dont apply

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.