Domestic Shipping & Financing Fees Billed Separately
All orders placed through Mastermindna.com will not be charged with shipping on the initial invoice. Once a representative confirms your order (1-3 business days), and its packability, you will be issued a second invoice for shipping from our southern Ca headquarters, to your door; and will need to be paid before your product(s) order is placed.
All orders placed through Mastermindna.com and checkout using a 3rd-party financing company to complete payment, will be charged a 6% fee (Includes credit card processing) of the invoice total. This will be billed on the same second follow up invoice noted above.
Special Orders / Made-to-Order Products
All products that are ordered on a pre-paid made-to-order basis or are not
Special Orders / Made-to-Order Products
All products that are ordered on a pre-paid made-to-order basis or are not regularly stocked in the USA by the manufacturer or distributor are considered “special orders”. All special orders must be paid in full prior to starting the order *including shipping costs*. Special order payments are non-refundable. If items are damaged in shipping please refer to the section below. If you are dissatisfied with the item in any way such as appearance, functionality, etc. Mastermind will do everything it can to assist you in seeking assistance from the manufacturer. Please take caution in your purchase as some items are not intended for use with overseas vehicle variants. We guarantee that all products we sell are genuine and in new condition unless explicitly marked as blemished or used. We cannot guarantee exact fit of imported products on vehicles of different origin than manufacturer’s intended use. Mastermind’s core focus is procurement of automotive products from varying countries, particularly from Japan. On some occasions there are multiple variations of the same general product offered by a manufacturer. When placing an order, it is the customer’s responsibility to supply us with product numbers, and/or exact information identifying the product being purchased. Without exact details, provided at the time of order submission, Mastermind cannot be held responsible for fulfillment of similar but not intended product. Mastermind considers any item produced by the intended manufacturer, for the intended vehicle (in the manufacturer’s origin country), with a similar product title, to be a match to the ordered part. If your order is conditional upon guaranteed fitment. Any disputes regarding incorrect product fulfillment must be filed within five days of product delivery and must be accompanied with written documentation supporting the claim. In all foreseeable times of potential miscommunication we will contact our customers to verify details of their order.
The Mastermind NA website contains many thousands of products purchased in multiple different currencies. All of the prices are entered manually and accurately at the time of entry. Due to the constantly fluctuating international exchange rates, at times prices may not be able to be honored at their original intended rate. We apologize for any inconvenience this may cause, unfortunately our website is unable to compensate dynamically for what can at times be volatile changes in the cost of items due to currency values fluctuating, changes in prices from suppliers, changes in shipping and import duties, and other factors. Rest assured that any order you place on line will be at zero risk to you in this area. If in the event your order cannot be fulfilled at the original intended website price we will offer you a 100% refund, no questions asked. We will continue to do our best to maintain updated prices and we will always continue to offer our price match guarantees as well to ensure our prices are always the best for you. In short, prices may change without notice. It is always advised to give us a call prior to placing your order online to confirm availability and to confirm current pricing.
All merchandise sold by Mastermind NA is only subject to the manufacturer’s warranty and conditions, if any. Processing of manufacturer warranty must be completed directly with the manufacturer and will be up to the decision of each product manufacturer. All merchandise is subject only to manufacturer warranty, Mastermind NA does not offer or imply any additional warranty on any products which we distribute outside of the manufacturer’s policy for warranty. No labor, shipping, currency losses, fees or inconvenience may be included in any claims. All orders placed with Mastermind NA and its affiliates, by phone, internet/web and e-mail constitute the acknowledgement and acceptance of all conditions listed on this page. If you have any questions or wish to clarify or dispute any of these policies this must be done in writing in advance of any order. These policies and procedures are subject to change at any time without notice.
Refunds and Exchanges
All products that are ordered on a pre-paid made-to-order basis or are not regularly stocked in the USA by the manufacturer or distributor are considered “special orders”. All special orders must be paid in full prior to starting the order. Special orders are non-refundable after 24 hours from the initial purchase. Products ordered from US-based manufacturers may be eligible for a refund, at the discretion of the manufacturer or authorized distributor, if still in new condition and in original packaging. Any refund will be issued at our discretion and will be subject to a minimum 25% restocking fee. No exchange or return will be allowed or accepted without a pre-confirmed RMA # issued by management of Mastermind NA in writing. All internationally sourced products are automatically considered special order items and will not be eligible for any refund or exchange. For special order items, we will happily exchange parts that do not match with the product which was ordered.
Shipping and Damage
For items shipped by Mastermind from Mastermind's warehouse:
Every product shipping from our warehouse are carefully inspected for damage prior to shipping. For other items that are (DNR) do-not-repack and are not inspected. In many cases we will improve on and reinforce the original packaging provided by the manufacturer. Our expert shipping staff takes extra time in the packaging process to minimize potential shipping damage as best we possibly can. Upon the arrival of your items, inspect everything thoroughly, even if packaging is intact, before signing the delivery receipt. If the box is damaged in any way, take photos and notate the damage when receiving the item. If you are unable to officially notate the damage with the shipping carrier at the time of delivery you must reject the package. Once signed as undamaged, any freight damage claim is null and void and we can do nothing to help you. Additionally, please note that items cannot be insured for more than the stated value. If you need to process a damage claim, action must be taken within 72 hours of delivery. After 72 hours, refunds, reorders and claims cannot be processed. All shipped items are fully insured. Mastermind will not be held responsible for the outcome of the claim, although we will assist you to the furthest extent possible.
For items shipped directly from a manufacturer or third party distributor:
We will do everything in our power to assist you if you happen to experience damage to a shipment from a third party, however Mastermind has no control over packaging, shipping or damage claims for any shipment sent by a third party to the customer. We recommend that you follow the same procedure as we require regarding potential damage claims. By ordering you agree to abide by the shipping and damage claims procedures of any third parties involved. If you would like any details about shipping insurance and procedures for please request this prior to initiating your order.
Shipping and Order Delivery Information
Items that are in stock in the US, either at Mastermind’s warehouse or at a supplier’s warehouse, are generally delivered within 10-14 days. Special order items from overseas take considerably longer. As a courtesy Mastermind offers delivery estimates to our customers which take into consideration manufacturer availability and shipping schedule. These estimates represent our best guess based on previous orders from the manufacturer and do not in any way imply a guaranteed delivery window. Many manufacturers work in a “just in time” inventory system and often take 4-30+ weeks to produce an item once an order is submitted. All deliverable items are then sent to our Japanese warehouse. Mastermind ships a minimum of one full ocean freight container every month from Japan, oftentimes more than one a month. Ocean freight takes an average of 4 weeks. Typically it breaks down to one week in Japan for paperwork and customs, two weeks by boat and one week in US customs/clearance. Due to the wide number of variables between manufacturer and shipping schedules, delivery estimates are simply just that – estimates. We attempt to estimate conservatively and we usually deliver faster than our estimates suggest. It is not Mastermind's policy to guarantee delivery time of any special order item, this is impossible for us to do. By ordering you acknowledge that there is no required delivery ETA and an order may not be canceled or altered due to manufacturing or shipping delays, all ETA’s are provided as a best guess only.
Carbon Fiber & Fiberglass
For all carbon fiber and fiberglass parts there is no implied warranty on visual defects. Handmade carbon fiber products may have visual defects (weave pull, weave distortion, visible seams, discoloration, pinholes, sanding marks etc.). Unless explicitly purchased or stated, many carbon fiber and fiberglass parts require preparation, and painting or clear coating by an experienced professional. By ordering this product you understand and agree that any warranty claims are at the sole discretion of the manufacturer.
Mastermind regularly ships to customers all over the world. All customers located outside of North America must pay by bank wire or international check for their initial order. Credit card orders will be accepted on follow-up purchases at Mastermind’s discretion. Customers are responsible for their respective country’s imposed fees and/or duties on imported items. Mastermind has no way of accurately assessing what your potential customs duties or other associated costs, charges, or liabilities may be and those expenses are entirely borne by you as the customer. International credit card fees will be charged at the following rate: Visa, MasterCard, and Discover 5% American Express 7%.
Extended Storage / Abandonment Policy
When orders are received at our warehouse and ready to ship, we contact the owner promptly to arrange shipping. We are happy to hold orders for up to one month, in an effort to help coordinate shipping dates for our clients. After one month of complimentary storage, fees will be charged. We will make every effort to inform customers that their products are on hold and subject to storage fees, however ultimately it is the client’s responsibility to cooperate and receive their parts promptly. Fee rate is (per month): $80 per bumper box, $40 per hood,roll cage,exhaust, $20 per small items. After a period of one year, or the point where storage fees exceed the value of the products stored, Mastermind NA retains the option to take ownership of the products to pay off the storage fees due, or alternatively storage fees will continue to accumulate and remain due. All parts shall remain the property of Mastermind NA until paid in full. If cancellation of an order is needed, notice of cancellation with a manager of Mastermind NA must be made in writing within 24 hours from the date the order was initiated. This will be granted only at the discretion of Mastermind and may not be granted in cases were made-to-order or special order items have already been ordered. Some product images may show optional items that are sold separately or may not show the exact specification. Please contact us to confirm prior to your order if you have any questions. For example, and item that comes unpainted from the manufacturer may be shown painted and installed in the photo. Mastermind North America will notify you if there are any errors with our product pricing, shipping calculations or sales tax computations prior to processing the order. Mastermind North America will not be held responsible for these errors and if unable to be mutually reconciled Bulletproof will void the order and refund payment.